FAQ

How long does shipping usually take?
We usually do next day shipping. Other shipping methods are provided upon request.
Do I have to pay sales tax?
You will only pay sales tax if the shipping destination is in the state of Washington.
How do you package your products?
Our products are carefully packaged based on shipping and storage requirements. Some products require special packaging that may increase shipping cost.
What do I do if I cannot find the package size I want?
If you cannot find the package size you want, please contact us and we can custom package to meet your needs. Packaging fee is applied.
What is the best reason for me to consider TOKU-E as an antimicrobial supplier?
Since we are a primary manufacturer of a wide range of antimicrobial products, we’re able to provide you with the products you need at competitive prices and unbeatable service.
How do I know which antimicrobial to use for my research?
TOKU-E is full of resources to help you determine which antimicrobial to use for your research. TOKU-E’s website categorizes its antimicrobials by function, structure, and name. You can easily find the products for your research based on what kind of media you are working with. Also, TOKU-E’s one-of-the-kind reference tool, Antimicrobial Index, is designed to primarily serve and enrich the work of micro and cell biologists, life-science professionals and the worldwide scientific community at large.
What does TOKU-E mean?
TOKU-E was originally called TOKUICHI, which means “Moral First” in Japanese.
How can I get a discount on TOKU-E products?
TOKU-E provides significant discounts on high volume orders and also frequently runs promotions on popular items. Please check our website for details.

Our Offices


USA

715 W. Orchard Dr., Suite 3

Bellingham, WA 98225 USA


Europe

Technologiepark 4

B-9052 Zwijnaarde, Belgium


Singapore Pte. Ltd

1090 Lower Delta Road #07-12/13

Singapore 169201